Our voice agents sound natural and handle UK accents perfectly. Most customers don't realise, and those who do appreciate getting instant help instead of waiting for a reply. Chatbots introduce themselves as AI assistants, and their value is in giving visitors fast, accurate answers while browsing your website.
It only uses the details you provide, including pricing, service areas, processes and job specifics. It doesn't guess or make things up. If a customer asks a question outside the AI's stored knowledge, it escalates to you or a member of your team with full context.
The AI detects when situations need human intervention: an angry tone, a request for a manager, complex technical questions, or anything involving complaints. It then escalates to you or your team with full context.
Our AI agents handle UK regional accents very well (London, Manchester, Scottish, Welsh, Birmingham, etc.). If the AI genuinely can't understand someone after a few attempts, it escalates the call: "I'm having trouble understanding, let me connect you with someone who can help."
Yes. Voice agents can handle multiple calls simultaneously (no busy signal, no hold queues). Chatbots can also engage with lots of website visitors at the same time. Each conversation is independent, so all customer queries are answered seamlessly.
If previous attempts failed, it's usually because the technology was lacking or you were left to manage it yourself. That's not how we work at LeadFly. We combine advanced AI with proper integrations to your actual systems, plus full ongoing management and support whenever you need it.
AI agents let your receptionist shift from answering phones to higher-value work such as handling VIP customers, coordinating complex jobs and training new team members. Or you can reduce hours and costs while maintaining better coverage.
Yes. During setup we match your brand voice, professional and formal vs. friendly and casual. We customise wording, tone, how the AI introduces itself and how it handles different situations. The end result feels like an extension of your business, not a generic robot.
We configure systems to follow your industry requirements. Gas Safe engineers need certain disclosures? Programmed in. Electrical work needs Part P mentions? Handled. Building work requires planning-permission discussions? Configured.
We use AI combined with deterministic code. AI handles language understanding (what the customer is asking), but deterministic code handles execution (booking appointments, providing pricing, routing calls). This prevents the "hallucination" problems often found in other AI systems.
ServiceM8, Tradify, Jobber, Fergus (job management); Google Calendar, Outlook (scheduling); HubSpot, Zoho, Salesforce, Pipedrive (CRM); Google My Business (reviews); SMS, WhatsApp, email (messaging); plus 50+ other standard integrations. If you use something specialised, we can usually build custom integrations.
Our systems are built to adapt. If your job-management software, CRM or calendar gets updated, we adjust the integration on our side to keep everything running smoothly, as part of your ongoing support.
Your data is stored securely on UK- or EU-based servers that meet strict industry security and compliance standards. Nothing is stored on local devices, and we don't share your information with third parties. You stay in control of what's stored and for how long.
Email support (24-hour response), phone support during business hours, critical issues handled with a fast turnaround, system changes implemented within 24 hours, and direct access to your account manager. You're never shuffled between support tiers.
No. We monitor, maintain, update and continuously manage everything in the background on your behalf, so you never need to become a system administrator.
Just let us know. We can update the wording, behaviour, workflows, pricing logic or any part of the system whenever you need. All adjustments are included in your ongoing support, and most changes are completed quickly with no downtime.
Continuously. Minor enhancements happen in the background on an ongoing basis, and larger feature updates are rolled out as soon as they're tested and stable, so your AI always stays current.
Just a few basics: access to current systems (calendar or job-management system if we're integrating), a list of your services and service areas, and a quick overview of how you want the AI to speak to customers. We discuss it all during onboarding and handle the technical details.
Most businesses go live within a week of signing up. More complex requirements (multiple custom integrations, unusual workflows) may take slightly longer, and we'll do our best to get you up and running as soon as possible.
Yes. We can show you live examples of AI automation in action, including voice agents, chatbots, digital avatars and workflow setups. Book a call and we'll demonstrate what's possible.
No. All plans run on a monthly rolling contract and you can cancel anytime with 30 days' notice. There's no long-term tie-in, and most clients end up scaling their automation up over time rather than cancelling.
If you want a reliable AI automation partner to handle every call, capture more leads and never miss a follow-up, all on autopilot, get in touch.