From sign-up to systems handling calls automatically
Flexible pricing. Monthly rolling contracts. No lock-in
Zero technical work required from your team
Understands your sector, terminology, and accents
Calls answered and leads captured around the clock
Customised solutions to fit your business needs
Our Voice Agents sound natural and handle UK accents perfectly. Most customers don’t realise, and those who do appreciate getting instant help instead of waiting for a reply. Chatbots introduce themselves as AI assistants, and their value is in giving visitors fast, accurate answers while browsing your website.
It only uses the details you provide, including pricing, service areas, processes, and job specifics. It doesn’t guess or make things up. If a customer asks a question outside the AI's stored knowledge, it escalates the response to you or a member of your team with full context.
The AI detects when situations need human intervention; angry tone, customer explicitly requesting a manager, complex technical questions, or anything involving complaints. It then escalates the response to you or a member of your team with full context.
Our AI agents handle UK regional accents very well (London, Manchester, Scottish, Welsh, Birmingham, etc.). If the AI genuinely can't understand someone after a few attempts, it escalates the call: "I'm having trouble understanding, let me connect you with someone who can help."
Yes. Voice Agents can handle multiple calls simultaneously (no busy signal, no hold queues). Chatbots can also engage with lots of website visitors at the same time and answer any questions. Each conversation is independent so all customers queries are answered seemlessly.
If previous attempts failed, it's usually because the technology was lacking or you were left to manage it yourself. That's not how we work at Leadfly. We combine advanced AI with proper integrations with your actual systems. Plus we offer full ongoing management and support whenever you need it.
Using AI agents will allow your receptionist to shift from answering phones to higher-value work such as handling VIP customers, coordinating complex jobs, and training new team members. Or you can reduce hours/costs whilst maintaining better coverage.
Yes. During setup we match your brand voice, professional and formal vs. friendly and casual. We customise wording, tone, how the AI introduces itself, and how it handles different situations. You can even choose how direct, detailed, or conversational it should be. The end result feels like an extension of your business, not a generic robot.
We configure systems to follow your industry requirements. Gas Safe engineers need certain disclosures? Programmed in. Electrical work needs Part P mentions? Handled. Building work requires planning permission discussions? Configured.
We use AI with deterministic code. AI handles language understanding (what the customer is asking), but deterministic code handles execution (booking appointments, providing pricing, routing calls). This prevents the "hallucination" problems (making things up) often found in other AI systems.
ServiceM8, Tradify, Jobber, Fergus (job management). Google Calendar, Outlook (scheduling). HubSpot, Zoho, Salesforce, Pipedrive (CRM). Google My Business (reviews). SMS, WhatsApp, email (messaging). Plus 50+ other standard integrations. If you use something specialised, we can usually build custom integrations.
Our systems are built to adapt. If your job management software, CRM, or calendar gets updated, we'll adjust the integration on our side to keep everything running smoothly. If something does change that affects the workflow, we'll handle everything as part of your ongoing support.
Your data is stored securely on UK‑based or EU‑based servers that meet strict industry security and compliance standards. Nothing is stored on local devices, and we don’t share your information with third parties. All customer data, call logs, and workflow settings remain fully protected, and you stay in control of what’s stored and for how long.
Email support (24-hour response), phone support during business hours, critical issues handled with a fast turnaround, system changes implemented within 24 hours, and direct access to your account manager. You're never shuffled between support tiers.
No. We monitor, maintain, update, and continuously manage everything in the background on your behalf, so you'll never need to worry about becoming a system administrator. Our AI systems are specifically designed to save you time and money.
Just let us know. We can update the wording, behaviour, workflows, pricing logic, or any part of the system whenever you need. All adjustments are included in your ongoing support, and most changes are completed quickly without any downtime.
We update and improve the systems continuously. Minor enhancements happen in the background on an ongoing basis, and larger feature updates are rolled out as soon as they’re tested and stable. Improvements are applied automatically, so your AI always stays current and performing at its best.
You only need to provide a few basics so we can tailor everything to your business. This includes access to current systems including your calendar or job management system (if we’re integrating), a list of your services and service areas, and a quick overview of how you want the AI to speak to customers. We'll discuss all this during onboarding and handle all the technical details.
Most businesses go live within a week from signing up. More complex requirements (multiple custom integrations, unusual workflows) may take slightly longer. If you do have additional requirements we'll do our best to get you up and running as soon as possible.
Yes. We can show you live examples of AI automation in action including the use of AI voice agents, chatbots, digital avatars., and various workflow setups. If you'd also like to see examples of our video production or AI workshops, book a call and we'll demonstrate what's possible.
We keep things simple. All plans run on a monthly rolling contract, and you can cancel anytime with 30 days’ notice. We’re confident in the results our systems deliver, so there’s no long‑term tie‑in or pressure. In fact, most clients end up scaling up their automation over time rather than cancelling.
If you're looking for a reliable AI automation partner to handle every call, capture more leads, create extra content, and never miss a follow-up, all on autopilot, and without hiring more admin staff, we can help!
